From Computer Tyme Support Wiki

Revision as of 04:26, 7 August 2005

Email Client Setup

Incoming Email

Our email systems work with a variety of email clients and operating systems. All you have to do is talk to it using standard email protocols. We support IMAP, and POP and we support encrypted secure protocols. The basic configuration to RECEIVE email is:

Server: mail.ctyme.com
User: you@domain.com - IMPORTANT - Include your domain, not just your name.
Password: your password

Do NOT user "secure authentication". Instead use SSL or TLS encryption. That encrypts everything, not just the password.

We support both POP and IMAP connections. IMAP is newer and far more powerful than POP. POP gives you access only to your INBOX folder on the email server and lets you download your emait to your local computer. IMAP allows you to have server side folders which leave the messages on the server. This allows you to access your email from multiple computers as well as the [Web Interface].

Outgoing Email

For sending email we support authenticated SMTP. That means that you need a username and password to send email through our servers. Te username and password are the same as the ones you use to receive your email. We support SSL and TLS encrypted connections so if you have the option to use encryption, I suggest you turn it on.

You do not have to user our SMTP server for outgoing email. You can use your local Imternet Service provider as well. It is often faster to send email through your local ISP because it is a "shorter" connection. But you will need to follow their instructions as to how to set that up.

The proper configuration for outgoing email using our server is:

Server: smtp.ctyme.com
User: you@domain.com - IMPORTANT - Include your domain, not just your name.
Password: your password

Account Maintenance

Changing your Password

Users can change their passwords through the web interface. by [Clicking Here]. You just enter your complete email address, your old password and then your new password and it changes it. This changes the password for both your incoming and outgoing email.

Advanced Tricks

Direct Server Side Folder Delivery

The email server has the ability to deliver email directly into server side folders other than your INBOX. Suppose you are user@domain.com and you have a folder called "ebay". To send email directly to your ebay folder, send the email to:

user-ebay@domain.com

This will deliver it directly into your server side ebay folder. So you you set your Ebay account to user-ebay@domain.com then your email from Ebay will go directly into your ebay folder on the server.

Spam Folders

In order to user the spam folders option you have to be using IMAP and not POP. Only IMAP allows you to control server side folders.

The Computer Tyme email system allows for direct dilivery to server side IMAP folders. If you create the folders using these special preassigned names then your spam will be classified and delivered into these folders. The creation of these folders signals the email system to deliver spam into the folders. Deleting these folders turns off this feature. The folders are:

spam-low - for low scoring spam
spam-high - for high scoring spam
spam-veryhigh - for very high scoring spam