Email Advanced Features

From Computer Tyme Support Wiki

Revision as of 17:33, 27 January 2007

Direct Server Side Folder Delivery

The email server has the ability to deliver email directly into server side folders other than your INBOX. Suppose you are user@domain.com and you have a folder called "ebay". To send email directly to your ebay folder, send the email to:

user-ebay@domain.com

This will deliver it directly into your server side ebay folder. So you set your Ebay account to user-ebay@domain.com then your email from Ebay will go directly into your ebay folder on the server.

Spam Folders

In order to use the spam folders option you have to be using IMAP and not POP. Only IMAP allows you to control server side folders.

The Computer Tyme email system allows for direct delivery to server side IMAP folders. If you create the folders using these special preassigned names then your spam will be classified and delivered into these folders. The creation of these folders signals the email system to deliver spam into the folders. Deleting these folders turns off this feature. The folders are:

spam-low - for low scoring spam
spam-high - for high scoring spam
spam-veryhigh - for very high scoring spam

The spam-low folder is for low scoring spam. These are messages that are probably spam, but if the system makes a mistake, the mistakes will end up here. Check your spam-low for false positives. If you get real spam in spam-low, please drag it to your spam-missed folder so the system can learn it.

The spam-high folder are message that are bounced back to the sender as spam. You can check this folder to see what messages were bounced.

The spam-veryhigh folder are messages that are black holed by the system. No point in wasting the effort to bounce them as the bounces could become spam for a faked sender. But you can see the email in this classification.

These spam folders do not have to be emptied out. Any email left in these folders for 7 days is automatically deleted. So if you do nothing they clean themselves out.

Spam Learning Folders

We also have two feedback folders called:

spam-missed
spam-notspam

Spam missed lets the system learn any spam that sneaks through the filter. If you get spam in your inbox or spam-low then drag it into spam missed. Every 5 minutes the learn bot comes by and learns the spam. This educated the system so that the next time that spam might be rejected. The learner is common to everyone so when you let the system know about spam it help keep everyone else from getting it.

Don't drag messages from spam-high or spam-veryhigh into spam-missed. These messages are automatically learned and drapping them into spam-missed just loads down the server.

The spam-notspam tells the system to learn what isn't spam. But message put in this folder are deleted so don't put anything in there you want to keep.

Personal Blacklist / Whitelist

Users can configure their own personal whitelists and blacklists using the web mail interface. Click on "options" and you will see whitelists and blacklists that you can edit. Additionally, if you are reading a message with the web interface, you can click on links to blacklist the sender or whitelist the sender.

Whitelisting isn't foolproof. If you aren't receiving email because there is a problem with the senders server, then whitelisting doesn't fix that. But if you are getting messages in spam-low that should be in your inbox then whitelist it.