Email Users Guide
From Computer Tyme Support Wiki
Email Client Setup
Our email systems work with a variety of email clients and operating systems. All you have to do is talk to it using standard email protocols. We support IMAP, and POP and we support encrypted secure protocols. The basic configuration to RECEIVE email is:
Server: mail.ctyme.com User: email@example.com - IMPORTANT - Include your domain, not just your name. Password: your password
Do NOT user "secure authentication". Instead use SSL or TLS encryption. That encrypts everything, not just the password.
We support both POP and IMAP connections. IMAP is newer and far more powerful than POP. POP gives you access only to your INBOX folder on the email server and lets you download your emait to your local computer. IMAP allows you to have server side folders which leave the messages on the server. This allows you to access your email from multiple computers as well as the [Web Interface].
For sending email we support authenticated SMTP. That means that you need a username and password to send email through our servers. Te username and password are the same as the ones you use to receive your email. We support SSL and TLS encrypted connections so if you have the option to use encryption, I suggest you turn it on.
You do not have to user our SMTP server for outgoing email. You can use your local Imternet Service provider as well. It is often faster to send email through your local ISP because it is a "shorter" connection. But you will need to follow their instructions as to how to set that up.
The proper configuration for outgoing email using our server is:
Server: smtp.ctyme.com User: firstname.lastname@example.org - IMPORTANT - Include your domain, not just your name. Password: your password
Changing your Password
Users can change their passwords through the web interface. by [Clicking Here]. You just enter your complete email address, your old password and then your new password and it changes it. This changes the password for both your incoming and outgoing email.
Direct Server Side Folder Delivery
The email server has the ability to deliver email directly into server side folders other than your INBOX. Suppose you are email@example.com and you have a folder called "ebay". To send email directly to your ebay folder, send the email to:
This will deliver it directly into your server side ebay folder. So you you set your Ebay account to firstname.lastname@example.org then your email from Ebay will go directly into your ebay folder on the server.
In order to user the spam folders option you have to be using IMAP and not POP. Only IMAP allows you to control server side folders.
The Computer Tyme email system allows for direct dilivery to server side IMAP folders. If you create the folders using these special preassigned names then your spam will be classified and delivered into these folders. The creation of these folders signals the email system to deliver spam into the folders. Deleting these folders turns off this feature. The folders are:
spam-low - for low scoring spam spam-high - for high scoring spam spam-veryhigh - for very high scoring spam
The spam-low folder is for low scoring spam. These are messages that are probably spam, but if the system makes a mistake, the mistakes will end up here. Check your spam-low for false positives. If you get real spam in spam-low, please drag it to your spam-missed folder so the system can learn it.
The spam-high folder are message that are bounced back to the sender as spam. You can check this folder to see what messages were bounced.
The spam-veryhigh folder are messages that are black hoiled by the system. No point in wasting the effort to bounce them as the bounces could become spam for a faked sender. But you can see the email in this classification.
These spam folders do not have to be emptied out. Any email left in these folders for 7 days is automatically deleted. So if you do nothing they clean themselves out.
We also have two feedback folders called:
Spam missed lets the system learn any spam that sneaks through the filter. If you get spam in your inbox or spam-low then drag it into spam missed. Every 5 minutes the learn bot comes by and learns the spam. This educated the system so that the next time that spam might be rejected. The learner is common to everyone so when you let the system know about spam it help keep everyone else from getting it.
Don't drag messages from spam-high or spam-veryhigh into spam-missed. These messages are automatically learned and drapping them into spam-missed just loads down the server.
The span-notspam tells the system to learn what isn't spam. But message put in this folder are deleted so don't put anything in there you want to keep.